Customer care via Social Network will take to the more common Social Network Medias including Facebook, Google Plus, and Twitter. In turn, those that are savvy with the medias will be provided the resources they will need to provide customers with accurate and correct information. ACTA will work with App developers to provide a consistent customer support system that is flexible and feature rich.
Connect Card system profile information will be updated to allow for inter-connections with the support social networks. This will allow customer care to possibly handle non-critical customer service issues by having the appropriate access to the rider information.
LinkedIn will be looked to more of a employment networking tool rather than customer care. Nonetheless, ACTA will understand that the use of the Internet will be consistently more important in the future than it is today.